Shop Policies: I strive for customer satisfaction but it’s not always possible to please everyone. Failure to read each product description and shop policies may cause some items to not be returnable. If you are ordering custom designs a proof will be emailed to you to approve. Failure to read and approve may delay your order. Orders over 30 days with no customer response will be cancelled and refunded. Always use a tape measure when determining your size. When in doubt order up a size larger. Any questions should be directed to firstname.lastname@example.org
Processing time: Some orders may take longer depending on the process to design. For details, see individual items. Most items take 7-14 days for turnaround or 30 days if it is a pre-order that I have to make. Processing time does not include shipping time.
Pre-Order items: Pre-order items are listed to get a gauge on how many I need to order and gives you access to first pick. Pre-Orders are not included in sales or promotions because they are not “in stock” items. If using Afterpay please consult with them on their policies on how you will be charged.
Estimated shipping times: North America: 3-5 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the amount of work that goes into each custom product. Every attempt will be made to ship as fast as possible. In some cases I will upgrade to priority at no charge depending on your wait time.No refunds will be given because of shipping delays. I do not control the weather, warehouse or postman.I do not hand deliver items-NO EXCEPTIONS.
*Failure to provide correct shipping address is the buyers responsibility. We will not give refunds on items that are undeliverable or lost due to bad addresses. Customer must pay shipping for returned orders. Please make sure you double check your address and use all capital letters when entering shipping. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
I gladly accept exchanges: Contact us and ship items back within 7 days of delivery. We do not ship out new sizes unless we have the product in hand.
THE FOLLOWING ITEMS CANNOT BE RETURNED
Because of the nature of these items, unless they arrive defective, I can’t accept returns for the below. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Custom or personalized orders (i.e. name or chapter)
- Items washed by the customer or not properly dry cleaned
- Items from a smokers home
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale or clearance
- Worn Shoes
- Items damaged by USPS
Please be patient as we grow our business! We are a small company moving to a bigger platform. Any questions that arise do not hesitate to contact us. We appreciate you!